How Do You Get a Refund If You Bought 2CExam’s Products and Failed the Exam?

September 10, 2021

There’s a money-back guarantee for 2CExam’s products? 100% full refund? Do they really refund?

Absolutely we do refund. We only make promises that we can keep. As long as candidates follow the instructions on the terms and conditions of Money-back Guarantee, we offer 100% full refund. Why are we so confident? It is because based on the statistics, so long as candidates follow the way that we suggest to study, 80% of our clients, even candidates who have not taken the exam before or have zero basic knowledge of the Financial industry can pass the exams!

 

What is a Money-back Guarantee?

To put it simply, if candidates buy a physical copy of 2CExam’s products and take the relevant exam within 30 days of purchase, then fail the relevant exam, 2CExam will offer a 100% full refund.

 

During purchase, you must provide us with:

  1. Candidate full name (must be the same as the candidates’ HKID or passport)
  2. Candidate’s contact number
  3. Candidate’s contact email address
  4. One exam date (can be provided later)

 

HKID number is not needed!

 

If the candidate cannot provide the exam date at the time of purchase, they must provide our company with the following information at least 1 calendar day before the day of examination by email ([email protected]) for the Money Back Guarantee to be valid:

  1. Candidate name;
  2. Client ID;  
  3. Order ID;  
  4. Exam subject;  
  5. Exam date

 

Any information provided cannot be altered once submitted regardless of any reasons.

If our office is unable to be in service due to strike, nuclear disaster, typhoon/hurricane, earthquake, tsunami, flood, fire, lightning, landslide, volcano eruption, building collapse, civil commotion/riot, terrorist attack, war, plague and any other reasons, Money Back Guarantee will be voided.

 

How do I find the Client ID and Order ID?

Your Order ID is the 5-digit or 6-digit number that starts with “D”, which can be found at the top right corner of your receipt (the paper in Green/Orange),

Your Client ID is the 5-digit or 6-digit number that starts with “C” which can be found above your name.

 

What to do if I need a refund?

Refund Period:

  • Computer Based Examinations: candidates may only request a refund within 14 calendar days of taking the examination. 
  • Paper-Based Examinations: candidates may only request a refund within 30 calendar days of taking the examination.

 

Refund Procedures:

To request a refund, candidates or proxies (no delegation authorisation is required) should bring the following 3 materials to our office during office hours. We will not refund in the lack of any of the below documents:

  •         Original copy of the Receipt (Green Paper/Orange Paper) issued by our company
  •         The official hard copy of result Notification/Certificate issued by the VTC or the HKSI     **softcopy is not accepted**
  •         Our printed version, hard copy examination related products

 

Reminders:

  • The product shall be returned to our company at the time candidates request a refund while the result slip belongs to the candidates. We will disburse the refund immediately upon verifying the candidate’s examination results.
  • Normal wear, including pen marks and highlighter markings, will not affect the refund.
  • If there are visible signs of sabotage such as the binding being hampered with, no refund will be given.
  • Please be mindful of our office hours; we do not settle claims of Money Back Guarantee outside office hours.

 

Methods of Refund:

  •         Cash if the method of payment was Cash/Cheque/FPS/Alipay
  •         PayPal if the method of payment was PayPal

 

Paradox Management Limited (2CExam) reserves the right to vary or cancel the offers and/or amend or alter these terms and conditions at any time without prior notice. In the event of any dispute, Paradox Management Limited shall be final and conclusive.

How can we help?

We sell products related to the HKSI LE exam and IIQE exam. Mainly we sell HKSI LE Pass Paper Question Bank and IIQE Pass Paper Question Bank. We also provide 1 on 1 tutorial sessions, study notes (bibles) in Chinese and YouTube tutorial videos in Chinese. 2CExam has been an exam training expert for years. Should you need any help please visit www.2cexam.com or contact us through:

Phone +852 2110 9644 Email: [email protected] Wechat: hk2cexam WhatsApp: +852 9347 2064

 

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